Microsoft 365 Agents are quickly becoming a game-changer for productivity – but without the right structure, organisations risk uncontrolled sprawl, duplicated solutions, and leadership questioning the value.

In this customer story session, Kimberley Morrison shares how her organisation successfully rolled out Microsoft 365 Agents using a practical 90-day adoption blueprint focused on governance, high-value scenarios, and measurable impact. You’ll learn how lightweight controls were implemented to enable safe innovation, how the best use cases were identified and prioritised, and how adoption and ROI were tracked in a way that resonated with both users and executives.

Attendees will leave with a repeatable approach to move beyond AI experimentation and deliver real business outcomes – fast.

Assumed Knowledge:

Minimally, what an agent is would be useful but not essential

Practical Takeaways:

1. A governance model that enables innovation (instead of blocking it), 2. How to identify high-value agent scenarios, 3. How to measure impact and prove ROI within 90 days

Out of Session Scope:

Technical steps and details on how agents are built