EPPC 2026
Conference Sessions
Inspire Stage
The Future of Customer Interactions with Copilot Studio: Rabobank's GenAI Journey for Bots & Agents
Business Decision Maker
Level 200
SPEAKERS
Thom Kokhuis
MVP, RD
Rabobank
Chris den Arend
Rabobank
ABOUT THE SESSION
Join Rabobank, a leading financial services innovator, as they share their real-world experiences with Microsoft Copilot Studio to transform customer interactions.
Learn how they leverage GenAI to tailor channel usage based on customer preferences, promote secure self-service, and boost agent efficiency. Explore cutting-edge tools like proactive knowledge assistants, conversation summarizers, and GenAI-driven sales pitches tailored to Next Best Actions (NBA).
Get a sneak peek into their roadmap to evolve their customer-facing chatbot into a GenAI-powered Financial Assistant that delivers personalized, intelligent, and seamless experiences across every channel. This innovation empowers customers with proactive financial insights, real-time support, and human-like conversations—making banking simpler, smarter, and more accessible.
- Learn strategies for journey management & analytics to tailor channel usage based on customer preferences and needs, and promote customer autonomy and self-service in the secure banking app
- Utilise GenAI-driven tools like a pro-active knowledge assist, conversation and transfer summarizer, and a GenAI Sales Pitch per NBA to boost sales and reduce cost-to-serve for agents in all channels (voice, chat, mail, workitems).
- Learn about our customer-facing GenAI empowered Chatbot & Voicebot and what’s on the roadmap to become a pro-active financial Assistant with end-2-end capabilities powered with Microsoft Copilot Studio.
MEET THE SPEAKERS
Thom Kokhuis
MVP, RD
Rabobank
Chris den Arend
Rabobank
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