EPPC 2026
Conference Sessions
Copilot and agentic platforms
Beyond Search: Enabling Agents to Operate Business Critical Systems
Developer
/ IT Pro
/ Maker
Level 200
SPEAKERS
Sabin Nair
Microsoft
Eugene Behun
Microsoft
ABOUT THE SESSION
Most enterprise agents search. The real opportunity is agents that act: creating orders in SAP, converting leads in Salesforce, triggering workflows in ServiceNow, across the systems where your business actually runs. This session shows how to extend agents into non-Microsoft business systems using MCP servers and enterprise connectors, with business skills encoded once and reused across every agent, governance and observability inherited by default, and a platform that gets smarter every time it runs.
MEET THE SPEAKERS
Sabin Nair
Microsoft
Eugene Behun
Microsoft
