EPPC 2026
Conference Sessions

Copilot and Agentic Platforms

Beyond the Basics: The Depth and Breadth of Multi-Task Orchestration in Copilot Studio

IT Pro

Level 200

SPEAKERS

Alicja Gilderdale

Microsoft

Giorgio Ughini

Microsoft

ABOUT THE SESSION

Real-world multi-task implementations often reveal hidden challenges that can make or break your solution. This session bridges this gap by exploring both the depth of orchestration mechanics and the breadth of ecosystem integration possibilities.

What makes this different? We’ll tackle real challenges based on our experience in deploying these multi-task solutions. Examples that are specific and that you won’t find in the official docs.

The Depth Journey

Discover the architecture behind the choice between creating a skill vs. a connected agents vs. relying on tools or instructions, and why it matters. Discover the differences between the new and the previous Copilot Studio Orchestrator in terms of multi-task jobs. Learn how to maintain context across multi-step workflows without bouncing back to the orchestrator unnecessarily. Understand proactive messaging capabilities and why connected agents can’t ask follow-up questions without a direct topic mandate, and what to do about it.

The Breadth Expedition

Explore how to take Copilot Studio beyond its native boundaries by integrating Azure AI Foundry agents, advanced AI models, and AI tools. This session will walk through an end-to-end agentic workflow, showing how specialized operations and communications agents can work together through multi-skill orchestration.

Through complementary realistic scenarios, you’ll leave with practical patterns for designing, building, and scaling multi-tasking solutions.

Key Takeaways:

• Understand the critical differences between different multi-task architectures like connected agents and skills for context retention

• Learn patterns for maintaining conversation ownership in multi-step processes

• See practical implementations of specialized agents for operations and communications

• Master the art of orchestrating multiple AI platforms within a single workflow

This isn’t another “how to create your first agent” session – we would require a bit of prior experience thus we advice this session to practitioners ready to build sophisticated, production-grade solutions.