ESPC26
Conference Sessions
From Portal to Partner: AI-Ready Information Architecture for Microsoft 365 Intranets
SPEAKERS
Susan Hanley
MVP
Susan Hanley LLC
ABOUT THE SESSION
With AI reshaping the digital workplace, how should you think about your intranet? This full day tutorial provides a roadmap to transform your intranet from a static portal into an intelligent workplace partner. Designed for intranet managers, digital workplace strategists, IT leaders, and communications professionals, this tutorial will show you how to architect content for AI and search readiness, design inclusive experiences that drive adoption, and implement governance strategies that ensure long term value. You’ll also see how AI can act as your copilot for content management, creation, and personalized employee experiences.
Whether you’re just starting out or refining your current design, you’ll leave with practical strategies, templates, and examples to guide your journey. By the end of the day, you’ll understand how information architecture drives both usability and AI success – and be equipped to build an intranet that meets organizational goals and delights your users.
You will take away actionable strategies and frameworks to:
Architect content for AI and search readiness
Design inclusive, user centered experiences that drive adoption and ensure accessibility
Implement governance strategies that balance innovation with compliance
Leverage AI as a copilot for content management, creation, and personalized employee experiences
Apply practical strategies, templates, and examples to transform intranets from static portals into intelligent workplace partners aligned with organizational goals.
Assumed Knowledge:
Attendees should have a general knowledge of the basic features of SharePoint, Engage, and Copilot. Ideally, they should have a role related to intranet design, strategy, or deployment.
Practical Takeaways:
Specific examples of intranet architectures – including pros and cons of a variety of approaches. The tutorial will be filled with tips and best practices to avoid both mistakes and reinventing the wheel. This is about not just what is possible, but what is practical in the real world.
Out of Session Scope:
The session will not cover building agents in depth, but will address how IA impacts Copilot and Knowledge Agents so that attendees understand the connection between IA and AI.
MEET THE SPEAKERS
Susan Hanley
MVP
Susan Hanley LLC