In the age of AI, effective Knowledge Management (KM) requires more than just good tools-it demands smart strategies. This session explores how to harness the full potential of Microsoft 365 to drive KM outcomes, from enhancing explicit knowledge with metadata and SharePoint capabilities, to surfacing tacit knowledge and expertise through Viva Engage and AI. Learn how to design AI-assisted knowledge experiences grounded in your organizational content and culture and strategies to ensure that your tools deliver organizational value. You’ll leave with actionable insights and practical approaches to using SharePoint, Engage, Copilot, and more to build a resilient, knowledge-rich workplace.

Assumed Knowledge:

Attendees should have practical experience with SharePoint and Viva Engage at a minimum.

Practical Takeaways:

Actionable examples of how to improve KM outcomes – hopefully, a few things people hadn’t thought about before, especially some ideas about the behaviors that drive great KM outcomes.

Out of Session Scope:

This session is not about knowledge bases, it is focused on strategic knowledge management for broader business outcomes.