I’m Sonia Palumbo, a Business Analyst & Applications Owner at EVS, based in Liège, Belgium. I work daily with Microsoft 365, helping teams collaborate better, structure their information, and use the right tools in a way that truly supports their work.

AI – and especially Copilot – is now at the core of that work. I help teams integrate Copilot across the entire Microsoft 365 ecosystem, directly into the tools and workflows they already use every day – not as a shiny new feature, but as a real assistant that naturally supports how people work.

What I really enjoy is making AI feel practical and approachable. Through concrete use cases and real scenarios, I show when Copilot genuinely helps, how to use it effectively, and how AI can save time, bring clarity, and support better decisions – all within a well?governed Microsoft 365 environment.

Through hands?on workshops, training sessions, and practical guidance, I help teams move from experimentation to confident, meaningful use of AI in Microsoft 365, improving both productivity and the overall digital workspace experience.